Returns & Refunds policy

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@herdreamjewels.com We do not cover any shipping charges, you have to pay the shipping for return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that we do not cover any shipping charges for return or damaged item. We can send you a new item for free if the item is damaged but you have to pay the shipping charges.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@herdreamjewels.com .

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@herdreamjewels.com